Return & Refund Policy

Last updated: 22 August 2026

AudienceOnly supplies digital services, so there is no physical product to return. Refund eligibility is based on the status and delivery of an order.

Before processing begins

An order may be cancelled and returned to your AudienceOnly wallet if processing has not started and cancellation is technically available. Once an order is submitted to a provider, cancellation is not guaranteed.

Failed, cancelled, and partial orders

If an order is confirmed as failed or cancelled without delivery, the undelivered amount is credited to the user’s wallet. If only part of an order is delivered, any eligible adjustment is calculated for the confirmed undelivered quantity. Provider status and platform evidence may be reviewed before an adjustment is issued.

Non-refundable situations

Refunds are generally unavailable for correctly delivered services, incorrect or private links supplied by the customer, deleted or changed content, simultaneous orders for the same target, platform updates, natural audience fluctuation, or violations of a third-party platform’s rules. Results such as sales, engagement, or account growth are not guaranteed.

Wallet deposits

Unused wallet deposits may be reviewed where permitted by the original payment method and applicable law. Processing charges, promotional credit, and amounts already spent are not refundable. Approved external refunds are returned to the original payment method where practical.

Requesting a review

Contact support with your username, order ID, and a clear description. Submit disputes promptly after the issue appears. We may request additional evidence and will communicate the decision through your registered contact channel.

This policy does not limit rights that cannot legally be excluded.